Terms

General

Shopping at Woolrich Store is safe, easy and convenient. By clicking on the item that you intend to buy, a larger window will appear with more information regarding your purchase. Select color and size and click "add to cart". If you need to go back and make changes, click "update cart". To cancel the purchase, click "empty cart". If you’re ready to buy the item, click "your cart". When your purchase is confirmed, confirmation e-mail will be sent to the email address provided.

Woolrich Store is operated by the Swedish company WR Retail AB (556963-9635).

In order to place an order at Woolrich Store you need to be 18 years or older. All orders will be traced and if criminal activity is suspected the purchase will be revoked and handed over to the police.

Shipping and Delivery

For deliveries within Sweden we ship the products at no extra cost for you as a customer. For your convenience the delivery is done with UPS and will be sent to nearest servicepoint within 1-3 working days. After your order you get an order confirmation sent to your email with approximated delivery time.

As an alternative it is possible to choose Express Delivery to an additional cost. Then you parcel is delivered to you door the next day. Please note that the goods cannot be left to you without a signature and that the courier’s usually operate between 08.00-18.00 (8am-6pm) business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

When paying through invoice the delivery address must be your home address, in order to minimize the risk of fraud.

If there is a problem with your delivery of if there is any transportation damage, these inquiries will be handled by our knowledgeable customer support. The easiest contact way is through info@woolrichstore.se.

International Shipping

International orders are shipped with UPS and delivered within 2-4 days. Standard shipping is on a flat rate of 19 euro. If you want a faster delivery you can choose express delivery and receive the products next coming weekday. Please note that the goods cannot be left to you without a signature and that the courier’s usually operate between 08.00-18.00 (8am-6pm) business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

All international orders require a signature at delivery. We cannot control orders when items are shipped and delivery times are given as guidelines only and may not take into account possible delays caused by customs or payment authorization processing. Please note that we cannot deliver to PO boxes.

If there are any problems with the shipment or broken goods, a claim should be made and based on the circumstances a solution will be presented by our customer service staff. If you have any questions regarding this please don’t hesitate to email us at info@woolrichstore.se.

Within EU

If your country is part of the European Union, VAT of 25% is included in the price seen on Woolrich Store. All deliveries within EU are sent as DDP (Delivery Duty Paid), which means that taxes and fees are included in the price seen at the checkout.

Norway

Orders to Norway from Sweden are subject to VAT of 25% and customs depending on the products. For more information visit http://www.toll.no/.

Return Policy

At Woolrich Store we provide you with a 14-day exchange or refund policy, in accordance to the distance selling law. The item must be returned undamaged and in its original packaging. Exchange or refund will be denied if the product appears to have been used. The return policy does not apply to swimwear, lingerie and custom made products.

Before returning a product it is very important that you inform our customer service through info@woolrichstore.se. When returning a product, please use the shipment alternative “Kundretur” at Posten or equivalent alternatives at other shipping companies.

The address for returning a product is:
Woolrich Store
Stureplan 6
114 35 Stockholm

Refunding

After the product is returned to Woolrich Store and its condition is accepted, the payment is refunded within 5 working days. The whole order value is refunded inclusive costs for shipment, tax and fees. Refunding is done through the same method of payment as was used when ordering.

Payment 

At Woolrich Store we want you to be able to use your preferred payment method. Through Klarna Checkout we offer you:
Online payment by VISA or Mastercard: At payment you will have to specify your card number, month of validity and CVC-code.
Klarna invoice (faktura): Pay when you have received you products. The invoice will be sent through email. In order to be able to pay through Klarna Invoice you need to be a registered on a Swedish address.
Klarna account (konto): Pay your invoice in your own pace, with Klarna account you can decide yourself how much you want to pay per month.

There is no cost for you as a customer to use Klarna Checkout. Potential taxes and fees may apply on your chosen payment method in accordance with the terms for that payment method, e.g. there is an extra fee if you prefer to get your invoice sent to you on paper. Klarna may at any time add or remove payment methods among those that is offered in Klarna Checkout.

For payment through invoice, Klarna’s invoice, Klarna’s terms at the specific time apply; currently 14 days credit, 60 SEK in reminder fee and a penalty interest equal to 24% plus the reference interest determined by Riksbanken.

When you finalize a purchase through Klarna Checkout you as a customer enter into an agreement with Klarna, which among other things guarantees that you don’t have to pay if you don’t get your order. At the same time Klarna reimburse the store for your order and thereby assumes the right to get paid. Irrelevant of which payment method you chose, your payment goes to regulate the claim that Klarna has.

Terms of invoice: Your invoice is sent to you by email. The payment should be done within 14 days from the invoice date. No additional invoice fee. By confirming your purchase you enter into an agreement with Klarna who owns the invoice. For questions regarding your invoice, please contact Klarna directly.

Storage of Personal Information

When finalizing a purchase at Woolrich Store, you accept that we store your personal information. All personal information will only be used within the company in order to give you a good service and to make future purchases easier. It might also be used to send you special offers and newsletters from our store. Your personal information will never be handed out to a third party (except for shipping and payment partners) and we work for your integrity in accordance with the Swedish Data Protection Act. In order to be able to process your payment, we might share your information with our payment partners Klarna and DIBS. De personal information that we store in our customer database is: name, postal address, email address, telephone number and personal identification number.

Other Questions and Potential Disputes

We believe there are solutions for everything and always offer our customers 110 per cent attention. If any problems arise, do not hesitate to contact us so that we can work to resolve them in the best and fastest way possible.

Force Majeure

Woolrich Store is exempt from penalty for failure to perform certain obligations under this agreement if the failure is due to liberating factor as described below and the fact prevent, hinder or delay performance. As the liberating factor must be considered including authority's action or omission, new or amended legislation, industrial disputes, blockades, fire, flood, sabotage, accident, extend, or other types of natural disasters. The force majeure is a governmental authority that influence the market, such as indication of restrictions, health warnings, ban on sale, etc, abnormal decline in the market and for the Company designated for criminal activity that affect the business.

About Cookies

Cookies are used to facilitate your visit at Woolrich Store, among other things for keeping track of your products in the chart. If you don’t want to accept cookies, you can deny cookies in the settings of your web browser.

Disclaimer

Woolrich Store reserves themselves for products being out of stock. We can not guarantee that all pictures renders the products real look and color. If there occur errors (e.g. incorrect inventory status), you as the consumer will be informed rapidly and you will be offered the possibility to cancel your order.

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